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https://www.aetna.com/about-us/contact-aetna.html
1-800-US-AETNA ( 1-800-872-3862) (TTY: 711) between 8:00 AM and 6:00 PM ET. This is the phone number for the Corporate Contact Center. They do not have access to member accounts but they can provide Aetna Member Services contact information. For your convenience, we recommend that you add your Member Services number to your phone contacts.
https://www.aetna.com/individuals-families/member-rights-resources/member-services.html
For questions about Pharmacy or Aetna Rx Home Delivery, call 1-888-RX-AETNA ( 1-888-792-3862 ). Hours of operation are Monday through Friday 7 a.m. – 11 p.m. ET, Saturday 7:00 a.m. – 9:30 p.m. ET, and Sunday 8 a.m. – 6 p.m. ET. Aetna pharmacy claims: Aetna Pharmacy Management.
https://www.aetna.com/health-care-professionals/contact-aetna.html
The Provider Service Center helps with contracting, patient services, precertification and many other questions. HMO and Medicare Advantage - 1-800-624-0756 (TTY: 711) Indemnity and PPO-based plans - 1-888-MD AETNA (1-888-632-3862) (TTY: 711) Voluntary plans - 1-888-772-9682 (TTY: 711) Worker's comp - 1-800-238-6288 (TTY: 711) ASA and Meritain - use phone number on member's ID card
https://www.aetnabetterhealth.com/contact-us.html
Hours: M–F, 9 AM–5 PM MT. By mail. You can mail us a letter at: Aetna Medicaid Administrators 4500 E. Cotton Center Blvd. Phoenix, AZ 85040. ... Aetna Better Health is not responsible or liable for non-Aetna Better Health content accuracy or privacy practices of linked sites or for products or services described on these sites.
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