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https://www.osha.gov/laws-regs/standardinterpretations/1991-12-24
Dec 24, 1991 · Your question concerns the number of minimum training hours an On Scene Incident Commander must obtain before getting certified. You have perceptively pointed out that OSHA requires "...at least 24 hours of training equal to the first responder operations level and in addition have competency in the following areas...," but the minimum training hours that First Responder …
https://www.callcentrehelper.com/question-what-is-the-minimum-number-of-staff-required-for-a-24-hour-call-centre-2039.htm
The absolute bare minimum would be 4.2 FTE on paper, if you wanted to stick to no more than 40 hours per agent per week. 24×7 = 168 hours per week to be covered. 168/40 = 4.2 FTE. However, you need to bear in mind that with five members of staff, it only leaves 32 …
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