Australian Government Service Delivery Strategy

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Publications Department of Finance

    https://www.finance.gov.au/publications/delivering-australian-government-services-access-and-distribution-strategy/framework.html
    Australian Government Service Delivery Framework. The Australian Government Service Delivery Framework (AGSDF) provides a whole of government roadmap to assist agencies to recognise and exploit the opportunities available for innovative and collaborative service delivery. Collaboration between government agencies relies on individual agencies...

National Guidelines for Infrastructure Project Delivery

    https://www.infrastructure.gov.au/infrastructure/ngpd/index.aspx
    Australian governments have developed national guidelines for the delivery of infrastructure projects to promote cross-government consistency and the use of best practice approaches. These guidelines cover the main approaches to project delivery and include:

sdo - Service Delivery Office

    https://www.sdo.gov.au/
    The Service Delivery Office (SDO) is a service provider under the Whole-of-Government Shared Services Program. The SDO is involved in developing innovative service delivery arrangements across Australian Government agencies.

Services Australia Government Online Directory

    https://www.directory.gov.au/portfolios/social-services/services-australia
    Services Australia delivers social and health related services, through its Centrelink, Medicare and Child Support programmes. Through close collaboration with the community and partner agencies, Services Australia plays an active role in developing new approaches to social and health related policy and service delivery.

IT and Communications australia.gov.au

    https://www.australia.gov.au/information-and-services/it-and-communications
    Australian Public Service ICT Strategy 2012 – 2015. Outlines the benefits Australian Government agencies will continue to use ICT to drive better service delivery, improve government operations, drive productivity, and to engage with people, the community and business.

The road ahead for public service delivery - PwC

    https://www.pwc.com/gx/en/psrc/pdf/the_road_ahead_for_public_service_delivery.pdf
    for continuous improvement in service delivery. This enables the creation of multiple delivery channels, as well as the alignment of service delivery with customer journeys. 2 Connected government Luxembourg, January 2007 Almost all public and private sector organisations have hierarchical structures. Within these structures,

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