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http://insidepolitics.org/egovtreport00.html
E-government refers to the delivery of information and services online through the Internet or other digital means. Many governmental units have embraced the digital revolution and are putting a wide range of materials from publications and databases to actual government services online for citizen use.
https://www.researchgate.net/publication/283631314_Assessing_E-Government_Service_Delivery_Government_to_Citizen
Definitions of e-service and e-government are considered in seeking to contextualise the discussion, and a distinction is drawn between e-government and e-public service.
http://www.ctg.albany.edu/media/pubs/pdfs/realizing_the_promise.pdf
Assessing E-Government: The Internet, Democracy, and Service Delivery by State and Federal Governments [17], a recent study conducted at Brown University [18], presents a review of the current condition of digital government. A review of 1,813 Federal and state Web sites found that 22 percent contained one or more online services. The most frequent
https://www.idea.int/sites/default/files/publications/democracy-and-service-delivery.pdf
Democracy and Service Delivery 7 • Engaging with possible national and regional strategies and policy research that help to overcome service delivery challenges, and the role of different stakeholders in this process. This report provides a broad summary of the inputs from the various panellists as well as the ensuing discussions with participants.
https://www.britannica.com/topic/e-government
E-government is not without its critics. Some suggest that changes are limited to a managerial agenda of service delivery more consistent with the new public management and that the opportunities offered by the Internet for invigorating democracy and citizenship might be missed.
https://www.igi-global.com/book/politics-democracy-government/37316
Apr 01, 2010 · Politics, Democracy and E-Government: Participation and Service Delivery examines how e-government impacts politics and democracy in both developed and developing countries, discussing the participation of citizens in government service delivery.
http://www.iiisci.org/journal/CV$/sci/pdfs/QP476DK.pdf
E-Government & Public Service Delivery: Enabling ICT to put “People First” – A ... most notably internet based models, as the preferred ... of the phenomenon of e-government and public service delivery through the interpretation that humans assign [13]. The central ontological focus in interpretivism is the
https://www.igi-global.com/chapter/assessing-governance-online-service-quality/8981
Assessing E-Governance Online-Service Quality (EGOSQ): 10.4018/978-1-60566-713-3.ch009: A primary goal of e-governance is providing online-services to citizens over the internet (Web portals) to facilitate government-to-citizen (G2C) andAuthor: Anand Agrawal
https://www.slideshare.net/jobitonio/egovernment-and-egovernance
Jun 25, 2016 · e-Government • e-Government is a narrower discipline dealing with the development of online government services to the citizen and businesses such as e-tax, e- transportation, e-procurement, e-participation amongst others. • e-Government is the transformation of internal and external public sector relationships, through Information and ...
https://researchspace.ukzn.ac.za/bitstream/handle/10413/15240/Mdlalose_Mukelani_2016.pdf?sequence=1&isAllowed=y
ASSESSING THE STATE OF PUBLIC PARTICIPATION AND SERVICE DELIVERY: THE CASE OF MAPHUMULO LOCAL MUNICIPALITY By Mukelani Mdlalose ... This dissertation does not contain text, graphics or tables copied and pasted from the Internet, unless specifically acknowledged, and the source being detailed in the dissertation and in the ...
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