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https://community.ebay.com/t5/Selling/Sellers-responsibility-for-stolen-package/td-p/27691374
Re: Sellers responsibility for stolen package. "Delivered at door" does not mean the package was stolen. It might have been delivered to the wrong door, even the wrong address entirely. Either you or the buyer can contact USPS and find out where the delivery scan took place.
https://community.ebay.com/t5/Archive-Bidding-Buying/Stolen-package-What-are-my-options/td-p/26320060
For future orders, it's best to have your items sent to your work address, or another address if possible (a relative or someone else's work address perhaps), if these and your neighbor's packages are being stolen. There is always tracking that says "out for delivery" but if you're not home, then the package gets stolen.
https://community.ebay.com/t5/Archive-Shipping-Returns/Who-should-be-responsible-for-my-stolen-package/td-p/24542523
Once a package is shown in tracking as Delivered, neither the seller, eBay or Paypal is responsible in any way for the package. At that point, it's up to the buyer to find the package.
https://community.ebay.com/t5/Member-To-Member-Support/Please-clarify-seller-liability-for-lost-packages/qaq-p/24123505
Yes, it is the seller's responsability to insure the package - since it protects them. The buyer has ebay's Money Back Guarantee if the tracking doesn't show delivered or the item is damaged. The seller can work that amount into the price of the item or handling cost.
https://www.aspkin.com/forums/ebay-discussion/99012-am-i-responsible-if-buyers-item-stolen-during-shipping.html
Aug 28, 2016 · No, they ship it again. You are responsible for getting the item to the buyer in the condition they purchased it. If it's damaged or lost, that's on you. The policy with ebay is that sellers are required to have insurance on everything they ship.
https://www.thebalancesmb.com/where-is-my-ebay-shipment-1140360
Jul 17, 2019 · According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date.
https://community.ebay.com/t5/Buying-Selling-Basics/My-item-was-stolen-after-delivery-and-just-lost-the-case-But-the/qaq-p/21960348
Yes, the delivery was made and eBay thinks that that's all that matters here. BUT I think this is nonsense for a few reasons. 1. The tracking number was entered into eBay AFTER the delivery/theft. 2. The seller states the item will be through FedEx on item description NOT UPS. FedEx never leaves the package alone where I live. 3.
https://community.ebay.com/t5/Archive-Shipping-Returns/USPS-Lost-Package-Does-Seller-Accept-the-Loss/td-p/20374638
The seller is responsible because eBay says they are responsible. If you want the seller to NOT be responsible, you'll have to start your own web site. Until then, giving patently incorrect info to fellow members is extremely disrespectful.
https://sellercentral.amazon.com/forums/t/are-sellers-now-responsible-for-lost-or-stolen-or-packages-that-were-delive/174529
Feb 24, 2018 · Sellers are responsible for missing packages that weren’t signed for, just the same as they always have been. Doesn’t sound as if you necessarily should have lost all claims. Maybe you need to work on your representation of your side.
https://pages.ebay.com/seller-center/shipping/ebay-guaranteed-delivery.html
Sellers are still required to meet eBay Guaranteed Delivery performance requirements of 97% on-time handling/delivery and 95% on-time tracking. eBay will not protect against late shipment defects, and seller's listings can be deactivated from the program if they fall below the performance requirements.
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