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https://www.infosys.com/digital/insights/Documents/application-maintenance-support.pdf
The Infosys next-generation application management services bring in business relevant application maintenance and support for different models such as dedicated support, shared support, shared services, or dedicated service offerings for ongoing application and maintenance
https://avinetworks.com/glossary/application-delivery/
But cloud-native application architecturess (such as microservices) require a new application delivery solution — the software ADC. These solutions provide application delivery optimization by allowing enterprises to create a highly scalable application delivery model which makes application services available when required.
https://www.thinkhdi.com/library/supportworld/2017/evaluating-technical-support-models-tiered-support-vs-swarming-part-1
Yet the tiered support model provides no guidance for technical and application specialist groups participate in front line support; instead, the model calls for an escalation and filtering of issues to tier 2 and 3. Tiered support results in queues, work in progress, and backlog.
https://www2.deloitte.com/content/dam/Deloitte/global/Documents/Technology/dttl_technology_applicationsupport.pdf
Deloitte’s Support Value Delivery Methodology details the steps required for designing, implementing and operating a world-class enterprise application support operation. Each thread of the Support Value Delivery Methodology focuses on one of the critical dimensions of effective application management.
https://freshservice.com/itsm/three-tier-support-vs-swarming-blog/
The swarming method of IT support works on the pick-up, collaborate, solve and repeat model. Typically, anyone and everyone in the IT team is expected to ‘swarm’ on a user’s problem and solve it. While this model is seemingly nimble, the catch is that easily solvable tickets will reach overqualified agents.
https://www.bmc.com/blogs/itil-service-delivery/
Sep 06, 2019 · Application services, including installing, ... In ITIL v3, service support and service delivery were no longer separate disciplines. ITIL v3 service delivery provided a birth-through-retirement template for the lifecycle of each service. ITIL v3 is the more established framework that is widely used today, at least until the IT world moves to ...
https://www.cioinsight.com/it-management/expert-voices/how-to-improve-application-support-and-maintenance.html
How to Improve Application Support and Maintenance. By Jack Rosenberger Print. App expert Vijay B. Iyer talks about reducing the cost of application support and maintenance, the problem of prioritization, and why CIOs need to restructure their IT department. ... Many of them have not changed the core model, and have tried to do the same things ...
https://medium.com/@Orchestrate/application-maintenance-and-support-best-practices-bef7bad780cc
Nov 30, 2015 · Application Maintenance and Support — Best Practices ... The software maintenance and support work starts once the delivery of the software product is …
https://www.slideshare.net/peacock.ma/it-service-delivery-model-overview
Oct 10, 2009 · (An eBook reader can be a software application for use on a computer such as Microsoft's free Reader application, or a book-sized computer THIS is used solely as a reading device such as Nuvomedia's Rocket eBook.) ... IT Service Delivery Model Overview ... a corresponding shift in the IT service delivery model is required to support the new ...
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