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http://www.icommercecentral.com/open-access/impact-of-internet-banking-service-quality-on-customer-satisfaction.php?aid=85570
Josef et al. studied the impact of these innovative technologies as ATM, telephone and Internet on banking services. They found six primary dimensions of e-banking service quality namely: convenience, accuracy, efficiency, queue management, accessibility, and …Author: Sadaf Firdous, Rahela Farooqi
http://www.ijbssnet.com/journals/Vol_3_No_17_September_2012/33.pdf
not been studied sufficiently. Second: this study did not focus on internet banking service, but electronic banking services, including internet banking. Since the adoption of electronic banking services in Jordan is still low, investigating factors that affect the adoption of electronic banking services in general have more benefits forFile Size: 433KB
https://www.modishproject.com/impact-electronic-banking-customer-satisfaction/
The introduction of electronic into the banking industry has affected service delivery in the service industry. Many banks are shifting gradually from the traditional way of banking and are gradually introducing electronic technologies into their service delivery.Author: MODISHPROJECT
http://erepository.uonbi.ac.ke/bitstream/handle/11295/56596/Juma_Influence%20of%20electronic%20banking%20services%20on%20customer%20service%20delivery%20in%20banking%20industry.pdf?sequence=3&isAllowed=y
influence of electonic banking services on customer service delivery in banking industry, a case of bungoma county, kenya salome nekesa juma a research project report submitted in partial fulfilment of the requirements of the award of the degree of masters of arts in project planning and management of the university of nairobi 2013
https://www.researchgate.net/publication/259343879_Factors_Affecting_Adoption_of_Internet_Banking
Figure 1: Factors Affecting Adoption of Internet banking 20 The European Financial Review December 2013 - January 2014 consumer's general tendency to trust others, which is a per-
https://www.ukessays.com/essays/marketing/service-delivery-in-the-banking-sector-marketing-essay.php
Service organizations are mostly customer oriented and to survive in this competition they need to deliver high quality services. In the banking sector profitability is directly proportional to the high quality service delivery. So, it is important to monitor and enhance the services to bring improvements and deliver services efficiently.
https://www.sciencedirect.com/science/article/pii/S1877042811018283
Technology has opened up new markets, new products, new services and efficient delivery channels for the banking industry. Online electronics banking, mobile banking and internet banking are just a few examples. Information Technology has also provided banking industry with the wherewithal to deal with the challenges the new economy poses.Author: Saeid Khajeh dangolani
https://www.ukessays.com/essays/marketing/impact-of-e-banking-on-traditional-banking-services-marketing-essay.php
Similarly, Daniel (1999) illustrated that e-banking is the delivery system of banks which provides information and services to customers via different delivery policy that can be used with a variety of devices such as a internet accessory, cell phone and desktop, telephone or digital television.
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