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http://kpilibrary.com/kpis/delivery-schedule-adherence-dsa
Delivery Schedule adherence (DSA) is a business metric used to calculate the timeliness of deliveries from suppliers. Delivery schedule adherence is calculated by dividing the number of “on time” deliveries in a period by the total number of deliveries made. The result is then multiplied by 100 and expressed as a percentage.
https://www.ptpinc.com/glossary/top-12-call-center-metrics/schedule-adherence/
Schedule Adherence. Schedule Adherence is a metric revealing whether or not call center agents are adhering to their assigned schedules. The metric is defined as a percentage of the working day where an agent is available for calls. Schedule Adherence plays an important role in call center performance.
https://www.allacronyms.com/DSA/Delivery_Schedule_Adherence
What is the abbreviation for Delivery Schedule Adherence? What does DSA stand for? DSA abbreviation stands for Delivery Schedule Adherence.
https://www.youtube.com/watch?v=WDx43MemtgQ
Jul 01, 2017 · Delivery schedule adherence (DSA) is a business metric used to calculate the timeliness of deliveries from suppliers.Author: The Audiopedia
https://monetsoftware.com/what-is-schedule-adherence-and-why-is-it-important-in-the-call-center/
May 09, 2012 · Schedule adherence is the degree to which agents stick to their schedules, measured as a percentage.
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