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https://www.pmi.org/learning/library/achieving-delivery-excellence-global-program-6909
Achieving delivery excellence in very adverse external project envinronment: a global case study. ... code merge process, deployments management, and testing. It increased the chances of defect injection during code merge activities. ... The delivery manager could add all the delivery related details there and so on. All the necessary documents ...
https://www.gavstech.com/ways-to-improve-delivery-excellence-in-it-operations/
Dynamic software and process frameworks combined with constantly evolving technologies add to the challenges. Organizations are therefore increasingly looking to boost delivery excellence in their IT operations to increase innovation, deliver complex software projects, and enhance quality and reduce time to market for applications.
https://www.ssonetwork.com/continuous-improvement-process-improvement/articles/centre-of-excellence-shared-services-value-driver
Nov 26, 2019 · And while, right now, this is being driven predominantly by data analytics and automation, the medium for doing so is the Centre of Expertise. Indeed, over the past two years this trend has defined Shared Services value add more than any other: the emergence of COEs that provide specialist service delivery is a critical enabler.Author: Barbara Hodge
https://www.isixsigma.com/topic/what-is-process-excellence/
Nov 08, 2013 · Process Excellence is improving the process which is value adding to the business, by eliminating the black cats. This is more to bring agility and standardization through customised solution both to internal customers and external customers. Process excellence is a part of Operational excellence. Although the tools, framework may be simillar.
https://www.upliftingservice.com/blog/10-essential-abilities-service-excellence-workforce
Everyone is involved in taking a customer experience to the next level and not just fine-tuning the delivery process. Everyone is responsible for service excellence. If you think this service excellence talk only applies to top level managers, leaders or white-collar knowledge workers, think again.
https://medium.com/business-process-management-software-comparisons/the-future-of-process-excellence-3bb10e145139
Feb 13, 2018 · 3 trends redefining process excellence in the digital age. The nature of work has changed dramatically over the past decade. We’ve watched as our customers have pushed the boundaries of the ...
https://www.naukri.com/delivery-excellence-jobs
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https://journals.lww.com/nursingmanagement/Citation/2019/03000/The_journey_to_excellence__Transforming_the_care.6.aspx
Read about one hospital's road to implementing a service excellence training program focused on behaviors to support collaborative, holistic patient care in an effective, respectful manner. Since the program started, patient satisfaction scores have been maintained above 60% for more than four consecutive quarters.
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